Terms and Conditions

Pricing Policy
Instant quotes are estimates; final price after the first-visit inspection. You’ll be notified of any adjustments. Paused services incur a new initial‐cleaning fee before rejoining monthly service.

Payment Policy & No Contracts
A verified card is required in your portal before booking; payment is due upon job completion. If you didn’t self-enroll, we can create an account over the phone and email you your login. In your portal you can view invoices, past visits, and link your card. After linking, invoices are auto-generated and paid; receipts are emailed.

If your card isn’t linked by our arrival, we’ll knock and attempt contact. Without response, we’ll reschedule, which may be weeks later. For monthly service beginning with an initial cleanup, you’re billed pro‐rata for the rest of that month. Recurring payments (based on a 52‐week calendar averaged over 12 months) are due on the 1st of each month; a $10 late fee applies, and nonpayment removes you from the schedule. Months with five weeks incur no extra charge. Linking your card triggers a $1.50 test transaction (no funds withdrawn). All monthly fees are non‐refundable. Cancel anytime with 48 hours’ notice via phone or portal. Paused services incur a new initial‐cleanup fee on return. Prepay three months to receive 10 % off. All payments are final.

Client Information
We collect and use data to operate, analyze performance, and market services. By accepting these terms, you authorize Posh Scoopers to use your information for advertising, promotional communications, and targeted offers.

Weather Policy
We operate year‐round when conditions are safe. If we miss a week due to unsafe or unforeseen conditions, we’ll perform “double duty” (remove accumulated waste) on the next visit; you’re still charged for the full month. Snow or frozen ground may prevent removal; frozen waste is cleared at the next service. Keep gates free of snow and ice.

Access Policy
If we can’t access your yard (e.g., locked or frozen gate), you’re charged for that visit; we’ll perform double duty next time. The technician will knock and attempt contact before skipping service. You may incur charges for excessive delays that hinder our route.

Dangerous Pet Policy
If an aggressive dog prevents cleaning, we’ll attempt contact (knock, call, portal update). If still unable to clean, you’re charged for that visit; we’ll perform double duty on the next scheduled service.

Pet Waste Disposal Policy
We remove all dog waste, double‐bag it, and place it in your trash can. If there’s no trash can or space, we’ll place bags neatly near the can or beside your home.

Holidays
We respect major holidays and follow employment standards. If a scheduled visit falls on a major holiday, we’ll perform double duty on the next visit to remove accumulated waste.

Scheduling & Communication
To keep rates low, exact arrival windows aren’t provided; routes run from about 7 am until dark (in the winter). We always text on the day of your service. Your scoop day remains the same weekday; any changes are communicated in advance.

Home Access & Gate Closure
You don’t need to be home; ensure gate access. We can clean with friendly dogs present. After each cleanup, we’ll email a photo of your closed gate for your records. If our staff has never met your dogs and you are home, please let the technician know before releasing the dogs for proper introductions.

Equipment Disinfection
We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent germ spread.

Privacy Policy

Scope & Consent
This Privacy Policy governs data collection and use at poshscoopers.com and by Posh Scoopers. By using our site or services, you agree to these practices.

Information We Collect
• Personal Data you provide: name, address, email, phone, home details (e.g., gate location), and pet details (e.g., names, birthdays).
• Payment Data: credit/debit card information for transactions.
• Demographic Data (anonymous): age, gender, household income, and location.
• Voluntarily shared data on public forums may be collected by others.

How We Collect Data
We obtain information when you:
• Register or create an account.
• Request quotes or place orders.
• Participate in contests, surveys, or promotions.
• Contact us via email or phone.

How We Use Your Information
• To operate and deliver requested services.
• To process transactions and send receipts.
• To communicate about services, appointments, and promotions.
• For analytics: to improve performance and deliver relevant content.
• For marketing: targeted ads on Google Ads, Facebook, or other platforms.

Sharing & Disclosure
• We do not sell or rent customer lists.
• We may share data with trusted partners (e.g., payment processors, delivery services, marketing platforms) solely to provide services on our behalf; they must keep your information confidential.
• We may disclose data if required by law, to protect rights or safety, or in urgent circumstances.

Opt-Out Rights
• You may opt out of data sharing with third parties for business purposes by emailing service@poshscoopers.com.
• To stop email marketing, click “Unsubscribe” in any promotional email.
• To stop SMS/text messages, reply “STOP” to any promotional SMS or email service@poshscoopers.com.

Behavioral Tracking & Cookies
• We track pages visited to identify popular services and tailor content/ads.
• Automatically collected data: IP address, browser type, domain names, access times, and referring pages.
• Cookies are used to personalize your experience; you may disable cookies in your browser but may lose some functionality.

Third-Party Links
Our site may link to external sites. We are not responsible for their privacy practices; review their policies separately.

Data Security
• We use SSL encryption and other reasonable measures to protect data.
• No transmission over the Internet is 100 % secure; you acknowledge inherent risks.

Data Retention & Deletion
Upon a verified request, we will delete your personal data from our records and instruct service providers to do the same, unless retention is necessary for:
• Completing transactions or fulfilling warranties.
• Detecting or preventing fraud and illegal activities.
• Debugging and maintaining functionality.
• Exercising free speech or other legal rights.
• Conducting public-interest research with consent.
• Internal uses aligned with expectations.
• Complying with legal obligations.

Children Under 13
We do not knowingly collect data from children under 13. If you’re under 13, obtain parental permission before using our site.

Changes to This Policy
We may update this policy. We’ll notify you by email or a prominent site notice. Continued use after changes means you accept the revised policy.

Contact & Effective Date
Effective February 25, 2025.
Questions or concerns? Contact us:
Posh Scoopers
6, 52511 Carvel, AB T7Y 3P2
Email: service@poshscoopers.com
Phone: (780) 265-5555