Services
FAQs
Refer a Friend
About

Get Free Quote

Posh Scoopers

Terms of Service

Pricing Policy

Initial quotes are estimates based on a yard of 1/8 of an acre, on the number of dogs indicated, requested service frequency and is accurate for the most part.  However, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

Clients who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.

Payment Policy

Payment card must be linked to customer account and verified prior to booking of initial or one-time cleanups with payment due upon completion of the job. 

After you link your card, we will generate and pay invoices on your behalf and send you receipts. 

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 780-265-5555 to help you over the phone.

If you move forward with monthly service following initial cleanup, you will be billed (pro-rated amount) for the remainder of the month at the initial clean-up.

Payments for recurring services are due on the first day of each month prior to receiving services. If payments are late, you will be subject to a $10 late fee.

If payment is not received before the first cleaning of the month, you will be removed from the service schedule until payments are brought up to date.

The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.

When first linking a payment card to your online portal, a test transaction for $1.50 will occur. No money is taken out of your account.

Note: 

You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!

Next payment will be due the 1st of the following month.

______________________________________________________

Example: Jane signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanup on 5/16/2023. She is paying $100 per month for Every Tuesday Cleanups.

The agreed rate for the spring cleanup is $155. On the first cleanup (5/16/2023), Jane will be billed for the first cleanup (155) and the remainder of the month (2 more cleanups) on 5/16/2023. 

(Amount Charged on 5/16/2023):

Initial Cleanup: $155

Remainder of May Cleanups (5/23, 5/30): $50

Total: $205

Next Payments to Be Processed: 

6/1: $100 (Recurring Cleanups)

7/1: $100 (Recurring Cleanups)

8/1: $100 (Recurring Cleanups)

Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

Client Information

Posh Scoopers uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Posh Scoopers permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.

Weather Policy

Posh Scoopers operates twelve months a year and will always show up when conditions are safe, regardless of rain, snow, or other unfavorable weather conditions.

If we are unable to provide service for one week due to unsafe (or unforeseen) conditions, we will perform double duty (for all the accumulated waste) the at next scheduled visit, and you will still be charged for the full month.

Frozen or a snowy ground may impact the cleaning. Any waste that is frozen in place (unremovable at the time of cleaning) will be removed at the next scheduled cleaning.

Gates need to be free of snow & Ice.

Access Policy

If Posh Scoopers is unable to gain access to your yard for any reason (Including but not limited to the gate being locked or frozen shut) you will still be charged for the cleaning. However Posh Scoopers will pull double duty on the next scheduled visit.

Your field technician will knock at the door and make attempts to contact you before skipping your yard that day.

Charges may be applied for delays caused at your location to the field technician which hinders them from proceeding with their route.

Dangerous Pet Policy

Posh Scoopers loves working with dogs! Our technicians have no issue working with your dog in the yard.

If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling or texting. If we are unable to clean due to a dangerous dog, you will still be charged for the visit and Posh Scoopers will pull double duty the next scheduled visit.

Pet Waste Disposal Policy

Dog waste will be thoroughly removed, double bagged and placed in your trash can.  If you don’t have a trash can or the waste does not fit inside your trash can, the waste will be double-bagged and neatly placed near the trash can or on the side of your home.

No Contracts

Posh Scoopers has no contracts, and clients can cancel services at any time for any reason with 48 hours’ notice. Clients can call in to cancel or update their subscription plan through the customer portal.

Clients that pause services for certain times of the year will be subject to initial cleanup fees or spring cleanup fees when they return to their monthly subscription.

We are happy to provide service for the entire month even if a customer cancels services midway through the month being that all payments are not refundable.

10% off on quarterly billing

You get 10% off subscription service by prepaying for three months in advance.

Holidays

Posh Scoopers respects its employees and adheres to employment standards and major holidays. Being that all our regular services are billed monthly, we ensure to perform double duty on any visit following a service visit that was missed because it fell on a major holiday to remove extra pet waste that will have accumulated.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

Communication is important and you will always receive notice via text on your service day. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals - it’s why we started Posh Scoopers! Once the cleanup is completed, we will send a picture of your closed gate to your email or text on file, so you have records of it.

Do you disinfect your equipment? 

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs. 

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone! 

__________________________________________________________________________________

Privacy Policy: 

Protecting your private information is our priority. This Statement of Privacy applies to poshscoopers.com, and Posh Scoopers and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Posh Scoopers include poshscoopers.com, Posh Scoopers. The Posh Scoopers website is a Marketing & Promotions site. By using the Posh Scoopers website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Posh Scoopers may collect personally identifiable information, such as your:

  • First and Last Name

  • Mailing & Physical Address

  • E-mail Address

  • Phone Number

  • Information about your home such as gate locations, areas to be cleaned.

  • Information about your pets including names & birthdays.

If you purchase Posh Scoopers’ products and services, we collect billing and credit card information. This information is used to complete the purchase transaction

Posh Scoopers may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age

  • Gender

  • Household Income

  • Locations

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Posh Scoopers’ public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Posh Scoopers collects and uses your personal information to operate and deliver the services you have requested.

Posh Scoopers may also use your personally identifiable information to inform you of other products or services available from Posh Scoopers and its affiliates.

Sharing Information with Third Parties

Posh Scoopers does not sell, rent or lease its customer lists to third parties.

Posh Scoopers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Posh Scoopers may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Posh Scoopers, and they are required to maintain the confidentiality of your information.

Posh Scoopers may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Posh Scoopers or the site; (b) protect and defend the rights or property of Posh Scoopers; and/or (c) act under exigent circumstances to protect the personal safety of users of Posh Scoopers, or the public.

Posh Scoopers may utilize user information on 3rd party advertising platforms such as google ads, Facebook ads, or other social media sites, and marketing channels.

Posh Scoopers may also conduct user surveys with 3rd party software with information collected.

Opt-Out of Disclosure of Personal Information to Third Parties

In connection with any personal information, we may disclose to a third party for a business purpose, you have the right to know:

The categories of personal information that we disclosed about you for a business purpose.

You have the right to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, email service@poshscoopers.com

Tracking User Behavior

Posh Scoopers may keep track of the websites and pages our users visit within Posh Scoopers, in order to determine what Posh Scoopers services are the most popular. This data is used to deliver customized content and advertising within Posh Scoopers to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Posh Scoopers. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Posh Scoopers website.

Use of Cookies

The Posh Scoopers website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Posh Scoopers pages, or register with Posh Scoopers site or services, a cookie helps Posh Scoopers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Posh Scoopers website, the information you previously provided can be retrieved, so you can easily use the Posh Scoopers features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Posh Scoopers services or websites you visit.

Links

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Posh Scoopers secures your personal information from unauthorized access, use, or disclosure. Posh Scoopers uses the following methods for this purpose:

  •  SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform an agreement between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Posh Scoopers does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Posh Scoopers by contacting us here:

– Email: service@poshscoopers.com

– Phone: 780-265-5555

– Replying “Stop” to SMS messages.

E-mail Communications

From time to time, Posh Scoopers may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Posh Scoopers or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Posh Scoopers, you may opt out of such communications by User can unsubscribe by clicking the “Unsubscribe” button.

SMS/Text Communications:

Users that access price estimates on poshscoopers.com and provide their phone number agree to receive calls and text message from Posh Scoopers, including for marketing and promotional purposes.

Users may opt out of these messages in the future by replying “stop”

From time to time, Posh Scoopers may contact you via SMS/Text Message for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an SMS message from Posh Scoopers or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Posh Scoopers, you may opt out of such communications by replying “stop” to the SMS message or emailing us at service@poshscoopers.com to be removed.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Posh Scoopers reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Posh Scoopers welcomes your questions or comments regarding this Statement of Privacy. If you believe that Posh Scoopers has not adhered to this Statement, please contact Posh Scoopers at:

Posh Scoopers

6, 52511 Carvel, AB T7Y 3P2

Email Address: service@poshscoopers.com

Telephone number: (780) 265-5555

Effective as of February 25, 2025

 

Either party may terminate service at any time.

 

Message & data rates may apply. Message frequency varies.

 

By initiating service, both parties agree to the above terms and responsibilities.